Privacy policy

Last updated: May 8, 2025

This Privacy Policy describes how EquiRestore™ (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from equirestore.com (the “Site”) or otherwise interact with us (the “Services”).

Please read this policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. When we do, we will revise the “Last updated” date above.

How We Collect and Use Personal Information

We collect personal information to provide, improve, and manage our Services. This includes processing payments, fulfilling orders, offering customer support, and improving your experience with our Site.

Information You Provide

  • Contact details (name, email, phone, address)

  • Order and payment info (billing/shipping address, order history)

  • Account info (if you create one)

  • Support interactions (emails, messages)

Automatically Collected Data

  • Device type, browser info, IP address

  • Site usage behavior via cookies and analytics tools

  • Session and referral data

Cookies help us run the Site, remember preferences, and improve performance. For full details, visit Shopify’s Cookie Policy.

Information From Third Parties

We may receive information from partners like Shopify and payment processors (e.g., PayPal, Google Pay, credit card providers) to fulfill transactions and provide customer service.

How We Use Personal Information

  • To process and ship orders

  • To communicate order updates and support

  • To personalize your experience

  • To prevent fraud and maintain security

  • To comply with legal obligations

  • For advertising and promotional purposes (only with consent)

Sharing Personal Information

We share data only when necessary:

  • With service providers (e.g., Shopify, payment processors, logistics)

  • For advertising or analytics, where permitted

  • To comply with law enforcement or legal requests

  • During a business transaction like a merger or asset sale

We do not sell or share your personal data for profiling or resale.

Your Rights

Depending on your region (EEA, UK, CA, US, etc.), you may have rights to:

  • Access or request a copy of your data

  • Correct or delete your personal info

  • Restrict or object to processing

  • Withdraw consent (where applicable)

  • Lodge a complaint with a local authority

To exercise any of these rights, please email us at contact@equirestore.com or call +1 (321) 550-5193 (WhatsApp ONLY).

Data Retention

We retain personal information only as long as needed to:

  • Provide the Services

  • Comply with legal or tax obligations

  • Resolve disputes or enforce agreements

International Transfers

If you're located outside the United States, please note that your information may be transferred and processed in the U.S. or other jurisdictions with adequate safeguards in place.

Children's Data

Our Services are not directed to children. We do not knowingly collect personal data from individuals under 16. If we discover such information, we’ll delete it immediately.

Contact

If you have questions or concerns about this Privacy Policy, or would like to exercise your rights, please contact us:

📧 contact@equirestore.com
📞 +1 (321) 550-5193 (WhatsApp ONLY)